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Bill Plant Driving School - Worst customer service ever

I have never received customer service as appalling. I received a thread off abusive messages from the instructor - this is before I'd even met him calling me stupid, an idi*t (the review won't let me include the word) and accusing me of terrible things after cancelling my initial lesson. It completely shocked me as it was out of the blue. He persisted in contact even after formally and repeatedly asking him to stop. After complaining to the customer service manager she said and I quote 'I can not see any foundation in your complaint' Please never use this company - chose a company that values speaking to customers as people and actually cares about them.
#1441445
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Called Bill plant to purchase driving lesson block for my partner as a Christmas gift. After i Checked website they advertised first 6 lessons £99 . I was told my local instructors Dagenham didn't do this deal so he would call me to arrange a block . He called that...
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#1431112
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Bill plant driving school of fraud.

Missed 3 appointments. Phoned for money back, told it was a self employed driver they provided me and that i have to contact him, he had also handed in his notice to Bill Plant. Take no responsibility as a company, the company that provided me and advised me to pay the driver direct. When he doesn't provide the service, they aren't interested. You have been warned. Stay well clear of this company.
1.0
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#1420019
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I had done a crash course with another driving school and needed to brush up before my test. I made this clear to Bill Plant when booking my lesson. I called on the Thursday with a 2 hour lesson booked for the following Monday. 50 minutes before my lesson was due the...
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1.0
#1382827
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Bill Plant Driving School - Terrible ! Pay the money dont get the lessons

Paid up front, driver quits and we dont get the lessons. Head office very cheeky and unfased by our issue.
#1370491
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Bill Plant Driving School - Owe me lessons and won't provide them

I booked 10 hours of lessons with this school and my instructor has taken me for 5 hours and Is now ignoring my calls for more bookings. He cancelled on me twice and still owes me 5 hours. When I called the company they told me there is nothing they can do as the drivers are self employed. Terrible company....they have basicly stolen from me.
1.0
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#1364423
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Bill Plant Driving School - Instructor NICK THIND

Bill Plant Driving School - Instructor NICK THIND
I canceled my lessons due to poor communication and slow teaching he kept me on ( turning left and merging left for 6 lessons)! I paid upfront so i asked for a refund for the 4 hours i had left. He completely ignores my message I contacted the company and forwarded complaints but they told me they will contact him but theres they cnt refund till he does. So my advice never ever do block booking with this instructor or any other instructor untill your 100% happy
1.0
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#1347289
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Took 1k of me for a course And sent me a little *** plastic envelope with a cd one year on nothing has happened and they refuse to give me a refund BE WARNED THEY ARE A CON COMPANY I WILL HAVE TO NOW GO TO CLAIMS COURT
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Anonymous
Ali

Hi, They did the same to me. Took £995 and refused to refund me as stated on their T&C. They don't even have a head office to complain to and advisors twist your words and put...

#1345961
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I always paid up front for lessons- as this is the billplant way- Driving instructor cancelled on me 3 times in total- with 10mins notice- i cancelled once- gave 2 hours notice- still was charged- so i was annoyed at that- then one time the driving instructor cancelled...
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2.0
I liked
  • Offer to start with
I didn't like
  • Lying driving instructor tracey
#1308996
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Contact Bill Plant Driving School

Mailing Address:
Bill Plant Driving School
Canalside House 7 Charter Road
Ripon, North Yorkshire HG4 1AJ
United Kingdom
Phone:
+44 330 555 2254
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Let me start here, if you want to pass your practical driving test, go to Bill Plant. If you’re based in Uxbridge, Aylesbury, Ashford, Slough and any of those places nearby give Anthony Hughes a call and say William recommended you to go to him. Since day one, he has...
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5.0
#1302915
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